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Delivery charges

• The delivery charge will be shown in the checkout.
• If the delivery is missed for any reason, you will be billed again for the re-delivery. See below: failed deliveries.

Delivery Access

• Avenir couriers use a variety of delivery vehicles dependant on the weight of the order. This can vary between a large van or an 18 ton side curtain lorry, we would recommend accepting delivery to an area which would accommodate this.
• Our sales office will need to be made aware of any delivery restrictions, such as narrow lanes, overhanging trees etc. that may cause restrictions.
• You must make our sales office aware of these restrictions or the delivery may fail. Smaller vehicles maybe available but cannot be guaranteed.

Date and time of delivery

• Orders placed before 14.00 will normally be despatched the same day (mainland UK only).
• Delivery should arrive within 2 working days and be delivered between the hours of 8am and 6pm. Please note we only deliver to mainland UK.

Failed deliveries are chargeable

• You must be present to accept the delivery.
• If you cannot be present, it is important to leave a note for the driver with instructions where to leave the pallet or the delivery will fail.
• Avenir are not liable for any consequential costs that may arise from any errors or failed deliveries. We strongly recommend that you have all the checked materials on site prior to bringing in any sub contract labour as we cannot be held liable for any shortages or failures to deliver that may occur.
• Any consignment that, on the instruction of the purchaser, is to be left by our carrier unsigned and unchecked, is at the risk of the purchaser. We cannot be held responsible for any damages or shortages that may have occurred.

Damages & missing items

• Contact Roof Giant within 48 hours with all details so we can help you. If you wait too long, we may be unable to help.
• Please forward photographs of damaged goods to Roof Giant.
• Please make sure all items are in good condition and the number of items you are signing for before signing the carrier’s delivery note. This includes opening and checking all items. In the unlikely event of damages, any damaged items need to be clearly marked on the drivers manifest and reported immediately, so that replacements can be sent. Failure to highlight any shortages or damages at the time of delivery may mean that replacements cannot be sent.
• Avenir recommend taking photographs of any goods prior to collection to protect yourself from any further damage that may occur in transit back to us.
• Metal adhesive tins: if these tins get dented in transit. Minor dents are not a problem and will not affect the performance or application of the glue. In the unlikely event of any spillage then please notify the carrier and ourselves in the first instance.
• Any consignment that, on the instruction of the purchaser, is to be left by our carrier unsigned and unchecked, is at the risk of the purchaser. We cannot be held responsible for any damages or shortages that may have occurred.

Do not install purchased items if you have a query with the product (e.g., If you need to query damage that occurred during transit).

• If an item is installed it will not be refunded or replaced. 

Delivery Q&A

Delivery

How much does delivery cost?

Delivery charges will vary and will depend on the manufacturer, weight, size and delivery location. The cost is automatically calculated when you add items to the shopping basket.

How long will I wait for my delivery?

The estimated delivery times are shown on each product page, we will email you each step of the way to keep you informed. The majority of products can be delivered within 3-5 working days.We will advise you if the delivery period is different from than stated on our website.

What if my delivery doesn't turn up on time?

Please contact our sales office via email at sales@rubberroofdepot.com and we will advise on the status of your order.

Do you offer free delivery if I spend a substantial amount?

Not as standard, we show the delivery charges separate once you go to the checkout so it is clear what you are paying for the products and delivery costs. If you are ordering larger quantities please contact out sales team who will be able to confirm if this is possible.

Do you deliver on weekends?

Not as standard, our deliveries are made Monday to Friday. If you do need an urgent Saturday delivery please contact out sales team who will be able to confirm. This will incur a premium charge if possible.

Do you deliver to Northern Ireland/Guernsey/The Scottish Highlands/Isle of Wight?

Some suppliers/couriers will deliver to these areas but not all, please contact our sales team via email at sales@rubberroofdepot.com
during office hours for confirmation. If we are able to deliver the product you require, additional transport costs will apply, we will be able to confirm this to you. These additional costs are based on the manufacturer, distributor or courier providing the shipping on our behalf.

Do you deliver to Republic of Ireland, Europe and Rest of World? 

No, unfortunately we nor our suppliers can deliver outside of Great Britain (and Northern Ireland in some instances).

What if my delivery doesn't turn up on time?

Please contact our sales office via email at sales@rubberroofdepot.com and we will advise on the status of your order.